Jamesaves Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of handcrafted jewelry (including rings, necklaces, bracelets, and custom pieces) from Jamesaves (“we,” “us,” or “our”) through our website (www.jamesaves.com). By placing an order, you (“you” or “customer”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (incorporated herein by reference).

1. Eligibility to Purchase

To place an order with Jamesaves, you must:

Be at least 18 years of age (or have the consent of a parent or guardian if under 18).
Provide accurate, complete, and current information for all order and account details.
Have a valid payment method (credit/debit card, PayPal, etc.) that you are authorized to use.
Agree to pay all applicable charges (product price, taxes—if applicable) as outlined at checkout.

2. Order Placement & Confirmation

2.1 Order Submission

When you submit an order through our website, you are making a binding offer to purchase the selected products. We reserve the right to accept or reject your order at our sole discretion, including (but not limited to) cases where:

Products are out of stock or discontinued.
Pricing or product information contains errors (e.g., typos, incorrect descriptions).
We suspect fraudulent activity or unauthorized use of a payment method.
Delivery to your location is restricted (per our Shipping Policy).

2.2 Order Confirmation

You will receive an immediate order confirmation email after submitting your order, which includes your order number, item details, and total amount due. This email is not a guarantee of acceptance—we will send a separate shipping confirmation email once your order is processed and dispatched, at which point the purchase contract is finalized.

If we reject your order, we will notify you via email and issue a full refund for any payments already processed (within 5-10 business days, per Section 6).

3. Pricing & Payment

3.1 Pricing

All product prices on our website are quoted in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes (e.g., sales tax for U.S. orders, value-added tax for EU orders) unless explicitly stated. Taxes are calculated based on your shipping address and added to the total at checkout.

3.2 Payment Terms

Payment is due in full at the time of order placement.
We accept the following payment methods: Visa, Mastercard, American Express, Discover, PayPal, and Jamesaves gift cards.
We do not store full credit card information—all payments are processed through PCI DSS-compliant third-party providers (e.g., Stripe) to ensure security.
If your payment is declined, we will notify you via email, and your order will not be processed until payment is successfully completed.

4. Shipping & Delivery

As specified for all Jamesaves orders:

Processing Time: Orders are processed and prepared for shipment within 1-3 business days (Monday-Friday, excluding major holidays).
Delivery Timeline: All orders (domestic and international) are delivered within 6-12 business days from the date of shipment.
Shipping Fees: Global free shipping applies to all orders—no minimum purchase required.
Tracking: A unique tracking number is provided via email once your order ships, allowing you to monitor delivery status.
Delivery Responsibility: Risk of loss or damage to products passes to you upon delivery. We are not liable for delays caused by third-party shipping carriers, customs clearance, or unforeseen events (e.g., natural disasters, strikes).

5. Product Information & Availability

5.1 Product Descriptions

We strive to provide accurate and detailed product descriptions (including materials, dimensions, and images) on our website. However, we do not guarantee that colors, sizes, or other details will be perfectly accurate due to variations in device displays, lighting, or handcrafted inconsistencies (a natural feature of artisanal jewelry).

5.2 Availability

Products are subject to availability. If a product becomes unavailable after your order is confirmed, we will notify you immediately and offer a choice of:

A full refund (processed within 5-10 business days).
A replacement with a similar product (if available, with your consent).

6. Returns & Refunds

6.1 Return Eligibility

You may return eligible products for a refund within 60 days of delivery, provided:

Products are in unused, original condition (no wear, damage, or alterations) and returned in their original packaging.
You provide a valid proof of purchase (order number or confirmation email).
Customized/personalized products are excluded unless they arrive with a manufacturing defect.

6.2 Refund Processing

Approved refunds are issued to the original payment method within 5-10 business days of us receiving and inspecting the returned item. Shipping costs are not deducted (as we offer global free shipping), and we provide a prepaid return label for all eligible returns.

For full details, see our Refund Policy.

7. Custom Orders

For custom or personalized jewelry (e.g., engraved pieces, birthstone designs):

You must provide clear, accurate specifications (text, size, design preferences) at the time of order.
We will send a digital proof (if applicable) for your approval within 1-2 business days of order placement. Production will not begin until you confirm the proof.
Custom orders are non-returnable and non-refundable unless they arrive with a manufacturing defect (addressed in our Refund Policy).
Processing time for custom orders may extend beyond the standard 1-3 business days (we will specify the timeline in your order confirmation).

8. Intellectual Property

All content on our website (product images, designs, logos, text) is the intellectual property of Jamesaves and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any content without our prior written permission.

Handcrafted jewelry designs are unique to Jamesaves—unauthorized replication or sale of our designs is prohibited.

9. Limitation of Liability

Jamesaves shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of use, loss of profits) arising from your purchase or use of our products. Our total liability for any claim related to a purchase shall not exceed the total amount you paid for the affected product(s).

This limitation does not apply to damages caused by our gross negligence, willful misconduct, or breach of these Terms, or to personal injury or property damage caused by defective products.

10. Changes to Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make material changes, we will post the updated Terms on our website with a new “Last Updated” date and notify you via email (if you have an account with us). Your continued use of our website or placement of orders after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law & Disputes

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict of law principles. Any disputes arising from or related to these Terms or your purchase shall first be resolved through good-faith negotiation with our customer service team ([email protected]). If negotiation fails, disputes shall be resolved through binding arbitration in New York, NY, conducted under the rules of the American Arbitration Association, rather than through litigation.

12. Contact Us

If you have questions, concerns, or need assistance with an order, contact our customer service team:

Email: [email protected] (response within 24-48 business hours)
Phone: 1-800-JAMESAV (Monday-Friday, 9 AM-5 PM ET)

Thank you for choosing Jamesaves—we appreciate your trust in our handcrafted jewelry.