Jamesaves Privacy Policy

At Jamesaves, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website (www.jamesaves.com), purchase our handcrafted jewelry, or interact with our services. By using our website or engaging with our brand, you consent to the practices outlined in this policy.

1. Scope & Applicability

This policy applies to all personal information collected by Jamesaves, including through our website, email communications, social media interactions, custom order requests, and post-purchase support. It does not apply to third-party websites, services, or platforms linked to our site (e.g., payment processors, shipping carriers)—we encourage you to review their privacy policies separately.

2. Information We Collect

We collect two types of information: personal information (data that identifies you) and non-personal information (anonymous data that cannot be linked to you).

2.1 Personal Information

We may collect personal information you voluntarily provide, including:

  • Contact Details: Name, email address, phone number, shipping/billing address.
  • Purchase Information: Order history, payment method details (we do not store full credit card numbers—see Section 6 for details), and product preferences.
  • Customization Data: Engraving text, birthstone selections, or other details for personalized jewelry.
  • Communication Preferences: Opt-ins for newsletters, promotional updates, or post-purchase follow-ups.
  • Account Information: Username, password (encrypted), and profile details if you create an account on our website.

2.2 Non-Personal Information

We automatically collect non-personal information to improve our website and services, such as:

  • Technical Data: IP address, browser type, device model, operating system, and website navigation patterns (e.g., pages visited, time spent on site).
  • Usage Data: Product views, search queries, and cart activity.
  • Aggregated Data: Anonymous trends (e.g., “50% of customers prefer silver necklaces”) that do not identify individuals.

3. How We Use Your Information

We use your information only for legitimate, transparent purposes aligned with our business and your needs, including:

3.1 Fulfilling Orders & Providing Services

  • Process and ship your purchases, generate order confirmations, and track delivery.
  • Communicate with you about order updates, delays, or issues (e.g., backorders, damaged items).
  • Create custom jewelry based on your specifications.

3.2 Improving Your Experience

  • Personalize your website experience (e.g., showing products relevant to your preferences).
  • Respond to your inquiries, feedback, or support requests (via email or other channels).
  • Update you on product launches, promotions, or events (only if you opt in).

3.3 Business Operations

  • Maintain and improve our website, inventory, and customer service.
  • Comply with legal obligations (e.g., tax, shipping, or consumer protection laws).
  • Prevent fraud, unauthorized access, or other misuse of our services.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

4.1 Trusted Service Providers

We partner with third parties to deliver services on our behalf—these providers are contractually required to protect your information and use it only for the services we request:

  • Payment Processors: (e.g., Stripe, PayPal) to securely process payments (they do not share your full payment details with us).
  • Shipping Carriers: (e.g., USPS, UPS) to deliver orders and provide tracking.
  • IT & Analytics Tools: (e.g., Google Analytics) to improve website performance and understand user behavior (data is anonymized where possible).
  • Customer Support Platforms: To manage inquiries and ensure timely responses.

4.2 Legal Requirements

We may disclose your information if required by law (e.g., subpoenas, court orders) or to protect our rights, property, or the safety of our customers, employees, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner—but we will ensure the new entity adheres to this privacy policy.

5. Your Rights & Choices

Under regulations like the General Data Protection Regulation (GDPR) (for EU/EEA residents) and California Consumer Privacy Act (CCPA) (for California residents), you have the following rights:

5.1 Access & Correction

You can request access to the personal information we hold about you or ask to correct inaccurate or incomplete data. To do so, email us at [email protected] with your name and contact details.

5.2 Deletion (“Right to Be Forgotten”)

You can request that we delete your personal information, except where we are required to retain it for legal, tax, or operational purposes.

5.3 Opt-Out of Marketing

You can unsubscribe from promotional emails by clicking the “Unsubscribe” link at the bottom of any Jamesaves marketing email. You can also opt out of SMS/phone marketing by replying “STOP” to our messages or contacting us directly.

5.4 Data Portability

You can request a copy of your personal information in a machine-readable format (e.g., CSV) to transfer to another service provider.

5.5 Withdraw Consent

If you provided consent for a specific use of your information (e.g., marketing), you can withdraw it at any time by contacting us.

We will respond to all requests within 30 days (or 45 days for complex requests, with notification of the delay).

6. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: Personal and payment data is encrypted in transit (via SSL/TLS) and at rest (using AES-256 encryption).
  • Secure Payment Processing: We do not store full credit card numbers—payments are processed through PCI DSS-compliant providers (e.g., Stripe) that meet global security standards.
  • Access Controls: Only authorized Jamesaves employees (e.g., customer service, order fulfillment) have access to your information, and they are required to maintain confidentiality.
  • Regular Audits: We conduct periodic security audits and updates to address emerging threats.

While we take all reasonable steps to protect your data, no online service is 100% secure. We cannot guarantee absolute security, but we will notify you promptly if a data breach occurs that may compromise your information (as required by law).

7. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to enhance your website experience:

  • Necessary Cookies: Required for basic website functionality (e.g., remembering your cart, logging into your account).
  • Analytics Cookies: Track website usage to improve performance (e.g., Google Analytics).
  • Marketing Cookies: Used to show personalized ads (only if you opt in).

You can manage cookie preferences through your browser settings (e.g., block or delete cookies), but disabling necessary cookies may limit your ability to use our website (e.g., cannot complete purchases).

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately. Parents or guardians who believe their child has shared information with us can contact us at [email protected].

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:

  • Order Information: Retained for 7 years for tax and legal compliance.
  • Account Information: Retained until you request deletion or close your account.
  • Marketing Data: Retained until you opt out of communications.

After retention periods expire, we securely delete or anonymize your information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

  • Post the updated policy on our website with a new “Last Updated” date.
  • Notify you via email (if you have opted in to communications) or a prominent notice on our homepage (for significant changes).

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

For EU/EEA residents, you also have the right to lodge a complaint with your local data protection authority (e.g., ICO in the UK, CNIL in France).