Jamesaves Shipping Policy

At Jamesaves, we understand that receiving your handcrafted jewelry promptly and securely is just as important as the quality of the piece itself. This Shipping Policy outlines our shipping options, timelines, fees, and procedures to keep you informed every step of the way.

1. Order Processing Time

Before your order ships, our artisans need time to craft or prepare your jewelry with care. Processing times vary based on the type of item:

In-Stock Items: Ready-to-ship rings, necklaces, and bracelets are processed within 1-3 business days (Monday-Friday, excluding major holidays).
Handcrafted Custom Items: Made-to-order pieces (e.g., engraved jewelry, birthstone designs) require additional time for craftsmanship. Processing takes 3-7 business days for standard customizations; complex designs (e.g., custom metalwork) may take 1-2 weeks (we’ll specify the exact timeline in your order confirmation email).

You’ll receive a confirmation email immediately after placing your order, and a separate shipping notification once your package has been dispatched.

2. Shipping Options & Timelines

We offer multiple shipping options to suit your needs, with delivery timelines starting after order processing is complete.

2.1 Domestic Shipping (United States)

Shipping Method	Delivery Timeline	Tracking Included?
Standard Shipping	3-5 business days	Yes
Express Shipping	1-2 business days	Yes
Overnight Shipping	Next business day (for orders processed by 12 PM ET)	Yes

Note: Overnight Shipping is only available for in-stock items and select custom pieces. Rural areas may experience 1-2 additional days of delivery time.

2.2 International Shipping

We ship to most countries worldwide, with the following options:

Shipping Method	Delivery Timeline	Tracking Included?
Standard International	7-14 business days	Yes (tracking may be limited in some regions)
Express International	3-5 business days	Yes

Important: Delivery times for international orders may be extended due to customs clearance delays, which are beyond our control. We are not responsible for delays caused by customs hold-ups.

3. Shipping Fees

Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method.

3.1 Domestic Shipping Fees (U.S.)

Standard Shipping: Free for orders over $50; $4.99 for orders under $50.
Express Shipping: $12.99 flat rate.
Overnight Shipping: $24.99 flat rate.

3.2 International Shipping Fees

Standard International: Calculated by destination (starting at $9.99 for Canada; $14.99 for Europe/Asia).
Express International: Calculated by destination (starting at $24.99).

Note: International orders may be subject to customs duties, taxes, or import fees imposed by your country’s government. These charges are the sole responsibility of the recipient—Jamesaves does not collect or cover these fees. Contact your local customs office for more information on potential charges.

4. Shipping Restrictions

We cannot ship to the following locations due to logistical or regulatory constraints:

PO Boxes, APO/FPO addresses (for Overnight and Express Shipping; Standard Shipping is allowed for PO Boxes).
Countries under U.S. trade sanctions or restricted by international shipping regulations.

If you attempt to ship to a restricted location, we will contact you to update the address or cancel the order (with a full refund if already paid).

5. Tracking Your Order

Once your order ships, we’ll send a shipping confirmation email containing a unique tracking number and a link to the shipping carrier’s website (e.g., USPS, UPS, DHL). You can use this number to monitor your package’s status in real time.

For domestic orders: Tracking updates are typically available within 24 hours of dispatch.
For international orders: Tracking may take 1-2 business days to activate, and updates may be less frequent once the package enters your country.

If you don’t receive a tracking number within the expected processing time, check your spam folder or contact us at [email protected] with your order number.

6. Missing, Lost, or Damaged Packages

6.1 Missing Packages

If your tracking shows the package as “delivered” but you haven’t received it:

Check your delivery location (e.g., porch, mailbox, neighbor’s house) for common drop-off spots.
Contact your local shipping carrier to confirm the delivery details.
Notify us at [email protected] within 3 days of the “delivered” status—we’ll assist in filing a claim with the carrier.

6.2 Lost Packages

If your package is not delivered within the estimated timeline and tracking shows no movement for 5+ business days (domestic) or 10+ business days (international):

Contact us to initiate a lost package claim. We’ll work with the carrier to locate the package.
If the package is confirmed lost by the carrier, we’ll offer a full refund or free replacement (your choice) within 3-5 business days of claim approval.

6.3 Damaged Packages

If your jewelry arrives damaged (e.g., broken packaging, scratched metal, loose stones):

Do not discard the packaging or the damaged item.
Take clear photos of the package, the damaged jewelry, and the shipping label.
Email us at [email protected] within 48 hours of delivery with the photos and your order number. We’ll send a prepaid return label for the damaged item and ship a replacement (or issue a refund) at no cost to you.

7. Address Changes

If you need to update your shipping address after placing an order:

Contact us immediately at [email protected]—we can modify the address only if the order has not yet been shipped.
If the order has already been dispatched, we cannot change the address. You’ll need to contact the shipping carrier directly to request a redirect (fees may apply).

8. Holiday Shipping Notice

During peak holiday seasons (e.g., Thanksgiving, Christmas, Valentine’s Day), order volume and shipping carrier delays are common. To ensure timely delivery:

We recommend placing orders 2-3 weeks in advance of the holiday.
Extended processing times (1-2 extra business days) may apply for in-stock items; custom orders should be placed 3-4 weeks early.
We’ll post holiday shipping deadlines on our website homepage and social media channels.

9. Contact Us

For questions about shipping, tracking, or delivery issues, reach out to our customer service team:

Email: [email protected] (response within 24-48 business hours)
Phone: 1-800-JAMESAV (available Monday-Friday, 9 AM-5 PM ET)

Thank you for your patience as we craft and ship your jewelry with care. We’re committed to ensuring your Jamesaves piece arrives safely and on time.